24 hours / 7 days Serving


Welcome to the E-cigarette Supplying Help Center. We offer you professional and high quality services around 24 hours a day, 7 days a week. For your information, below we have gathered the most frequently asked questions (FAQ) for you. If you have any further questions or concerns, please do not hesitate to contact us via email atinfo@e-cigarette-supply.com

1,How can i get the wholesale price if i want to order big quantity?
Please email us before place any order on our website,we will give you our wholesale quotation,but it is uncertain you can get the price,all the price will based on the quantity you order.

2,What payment methods can I choose to pay my order on your website?
Paypal, Western Union,W/T(T/T).Please contact us for your most convenient arrangement.

3.What information should I include with my payment?
You must include your character's name, server, and faction to avoid unnecessary delay in delivery. We would not be able to deliver anything to you without your character's name.

4.How long does it take for me to get my item after payment?
We ship all orders out within 48 hours and provide you online tracking numbers, 3-8 working days can be expected depending on your location.

5.Why i can't only order the"free shipping" products, and how to燿o if i only need this kinds of procucts?
We alway want to provide you爋ur best products and serve as we can. To save you some fees, we provide the "free shipping" products, they are main the accessories which have a few weight. but they still need shipping cost and our processing fees, so you need to add any one of the normal products (shipping charge requested), then you can go on processing your shopping and enjoy the "free shipping" freely. Surely if you don't want more any other products, please don't hesitate to let us know and we will tell you how to do. Or you can add this item directly:
Shipping cost for "free shipping" order,牋then you can go on processing your purchasing.

6,Why do you mark each parcel as "gift" or "sample" and low value product?
Just to help you avoid the customs charge ( Tax ). When ordering from us, you are considered the importer and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. We have no control over these charges and do not assume responsibility for any local customs laws and/or duties and taxes after selling. Custom policies vary widely from country to country, and you should contact your local customs office for further information. If the package is refused due to your refusal to pay customs tax and/or duties, and buyer claim dispute, we have right to ignore this dispute and do not cover the refunds. If we have refunds agreements, you will be responsible for the return shipping charges. The balance will be refunded back to you after we receive the items.

7,Who are suitable users of E-cigarette?
People who are tobacco cigarette smokers. You also send it to them as a health gift.

8,Who are Suitable users of E-cigarette?
People with long smoking history,but suffering from uncomfortable feeling;
People working in no-smoking places but with the habit of smoking;
People determined to quit smoking,Painless smoking abstention can be realized gradually by decreasing content;
People who you want to buy E-cigarette and present .
People to whom you want to present E-cigarette you bought.

9,Who should NOT use E-cigarette?
Minors under 18years old;
People without the habit of smoking;
People sensitive to any ingredients in the inhalant;
Pregnant and breast feeding women.

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